Theme 3
Delivering individual continence care
Facilitating Continence

Facilitating continence in people living with dementia in acute ward settings: what the evidence says
Theme 2
Communication during outpatient consultations
Theme 1
Communication that is person-centred and dignified
Language barrier

Many patients for whom English is a second language will revert back to their native tongue and require extra support.
Good practice

We found a lot of unnecessary use of pads based on assumptions.
How not to ask a question

When assessing elimination be sure that your patient understands the question.
A quick wash

Continence care is about more than just keeping the patient clean.
Deliberate? I don’t think so

We have observed that some nurses think that patients deliberately exhibit behaviours to antagonise them.
He’s got a buzzer

Here we see a patient’s requests being ignored as ‘he has a buzzer’.