Language barrier

Many patients for whom English is a second language will revert back to their native tongue and require extra support.

Good practice

We found a lot of unnecessary use of pads based on assumptions.

A quick wash

Continence care is about more than just keeping the patient clean.

He’s got a buzzer

Here we see a patient’s requests being ignored as ‘he has a buzzer’.

Talking Heads

This short video depicts both men and women using terms for going to the toilet. It is designed to give insight into the many phrases, some of which can be seen as crude, that are used.

Know the word

We have so many words for ‘going to the toilet’ it makes sense to check what it is!

Make time to care

Here we see a patient who is able to mobilise with help but ends up in a chair.